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SKIP TRACING AUSTRALIA

Privacy Policy

This privacy policy was last updated on April 23, 2024.


SkipTracing Australia Pty Ltd (“we”, “our”, “us”) takes your privacy seriously, and we want you to know how we collect, use, share and protect your information.


This policy pertains to the personal data collected concerning your interactions, usage, and experience via our services or our website at www.skiptracingaustralia.com (site). As outlined below, our data practices depend on how you engage with our Services. 


We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern how we collect, use, disclose, store, secure and dispose of your Personal Information.


A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner's website at https://www.oaic.gov.au/. 


Please do not use our Services if you do not want us to share personal data or feel uncomfortable with how we use information to deliver them.


1. Purpose

The purpose of this Privacy Policy is to inform users of our site of the following:

   a) The personal data we will collect;

   b)  Use of collected data;
   c)  Who has access to the data collected;
   d) The rights of Site Users; and
   e) The Sites cookie policy.

We gather personal data when you, among other things, use our services, purchase our services, contact our customer service team, interact with us on social media, or interact with our site or in person.


This Privacy Policy is in addition to the Terms and Conditions found here.

2. Our Responsibilities

By law, we are required to:

  a) Safeguard the confidentiality and security of your information.
  b) Adhere to the duties and practices outlined in this Notice.
  c) Notify you promptly in the event of a breach that may compromise the privacy or security of your information.
  d) Refrain from selling your information without obtaining your explicit authorisation.

3. Consent

By using our site or services, users agree that they consent to the following:

  a) The conditions set out in this Privacy Policy.

When the legal basis for our processing of your data is that you have provided your consent, you may withdraw your consent at any time. If you withdraw your consent, the processing we completed before you withdrew your consent will not be unlawful. 

You can withdraw your consent by advising us in writing and sending it to:

Attention: The Director

Email: privacy@skiptracingaustralia.com


4. Personal data we collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy.  We will not collect additional data beyond the data listed below without first notifying you.

1. Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  a) IP address;
  b) Location;
  c) Hardware and software details;
  d) Clicked links and
  e) Content viewed.

2. Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our site or use our services:

  a) First and Last name;
  b) Age;
  c) Date of birth;
  d) Sex;
  e) Email address;
  f) Phone number;
  g) Address;
  h) Payment information; and
  i) Any Auto-filled data.


When you request or use one of our services, we collect data to ensure we can deliver them effectively. This may include but is not limited to your first and last name, date of birth, email address, and any additional information required to provide the service you are using.


At Skip Tracing Australia, safeguarding your personal information is paramount. We handle your data with the utmost care and use industry-standard security measures to protect it from unauthorised access, disclosure, alteration, or destruction.

By using our services, you consent to collecting and using your data as described above. If you have any questions or concerns about our data collection practices, please feel free to contact us. We're here to ensure your peace of mind and satisfaction with our services.


5. How we use your personal data

Data collected on our site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our products and checkout page. We will not use your data beyond what we disclose in this Privacy Policy.

We use your data for multiple purposes, including but not limited to providing services, managing accounts, offering support, ensuring safety and security, communicating with you, responding to legal requests, improving services, complying with legal obligations, and detecting and addressing fraudulent or harmful activities.


6. Who we share personal data with

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.


Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


Other Disclosures

We will not sell or share your data with other third parties except in the following cases:

  1. If the law requires it,
  2. If it is required for any legal proceeding,
  3. To prove or protect our legal rights and
  4. To buyers or potential buyers of this company if we seek to sell the company.

If you follow hyperlinks from our Service to another site, please note that we are not responsible for and have no control over their privacy policies and practices.


7. How long we store personal data

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which we will keep for a minimum of seven years.


8. Security measures and user responsibilities 

We employ commercially reasonable measures to safeguard the confidentiality and integrity of personally identifiable health information you share. However, no security measures can claim absolute perfection or imperviousness, and we cannot guarantee the complete security of your information.

While we take diligent precautions to ensure user data security and user protection, inherent risks may persist. The Internet, in general, can be susceptible to insecurity intermittently, and therefore, we cannot assure the security of user data beyond what is reasonably practical. We commit to our role in protecting your information, but it is equally crucial for you to exercise vigilance in safeguarding your information.

Furthermore, we must recognise that we lack control over the actions of individuals with whom you or any other user may choose to share information. Hence, exercising caution in granting access to others and judiciously selecting the information you share becomes imperative.


10. How we protect your data

We prioritise the security and confidentiality of your information and have implemented robust measures to ensure its protection. Our commitment to safeguarding your data includes the following key practices:


  1. Encryption: We use advanced encryption technologies to secure the transmission and storage of your data, ensuring that it remains confidential and protected from unauthorised access.
  2. Access Controls: Strict access controls limit access to your information only to authorised personnel who require it for specific purposes. This helps prevent unauthorised use or disclosure.
  3. Secure Infrastructure: Our systems and infrastructure are designed with security in mind, incorporating industry best practices to create a secure environment for your data.
  4. Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities, maintaining the integrity of our protective measures.

While we take these proactive steps to protect your data, you need to play a role in maintaining security. Please review our user responsibilities section to understand how you can contribute to keeping your information safe.


11. How to access, modify, delete or challenge the data collected 

If you would like to know if we have collected your data, how we have used your data, if we have disclosed your data and to whom we disclosed your data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the Privacy Act, please contact:


Attention: The Director

Email: privacy@skiptracingaustralia.com


It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


12. Making a complaint about privacy

Individuals may file a complaint with the data protection officer if they are dissatisfied with a decision regarding their confidential information or if they think it may have been inappropriately used or disclosed.


13. Cookie Policy

A cookie is a small file stored on a user’s hard drive by a website to collect data about the user’s browsing habits. You can choose to be notified each time a cookie is transmitted or to disable cookies entirely in your internet browser, which may decrease the quality of your user experience.


We use the following types of cookies with the Service:

  1. Functional Cookies
    Functional Cookies are used to remember the selection you make on our site so that your selections are saved for your next visits;
  1. Analytical Cookies
    Analytical Cookies allow us to improve the design and functionality of our Site by collecting data on how you access our site, for example, data on the content you access, how long you stay on our site etc
  1. Targeting Cookies
    Targeting cookies collects data on how you use the site and your preferences.  This allows us to personalise the information you see on our site for you;
  1. Third-Party Cookies
    We may use third-party cookies. Third-party cookies are created by a website other than ours.

14. International Data Transfers

Skip Tracing Australia is headquartered in Brisbane, Australia, and our information processing and storage predominantly occur on servers situated within Australia. However, depending on factors like user and service provider locations, we may store data on servers and equipment in various countries.


By accessing or using our Services or providing information to us, you explicitly consent to the processing, transfer, and storage of information both within Australia and in other countries. It's important to acknowledge that your rights under local law may not be identical in all jurisdictions.


15. Modifications

This Privacy Policy may be amended occasionally to maintain compliance with the law and to reflect any change to our data collection process.  When we amend this Privacy Policy, we will update it with “Effective Date: at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure they are notified of any updates.  If necessary, we may notify users by email of changes to this Privacy Policy. 


16. Contact Information

If you have any questions, concerns or complaints, you can contact our data protection officer:

Email: privacy@skiptracingaustralia.com

Call us: 1300 983 324


Last updated 23 April 2024