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1. Introduction
Skip Tracing Australia Pty Ltd (ABN 86 664 178 389) (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our services or website: www.skiptracingaustralia.com (“Site”).
We comply with the Australian Privacy Act 1988 (Cth), including all amendments up to 2024, and the Australian Privacy Principles (APPs). A copy of the APPs is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
By using our Site or services, you consent to the collection and handling of your information as described in this Privacy Policy.
2. Purpose of this Policy
This Privacy Policy explains:
•What personal data we collect
•How we use and disclose personal data
•Who has access to your data
•Your rights in relation to your data
•Our use of cookies
•How we store and protect personal data
•International transfers of personal data
This Privacy Policy forms part of, and operates alongside, our Terms and Conditions.
3. Our Responsibilities
We are legally required to:
•Protect the confidentiality, security, and integrity of your personal information.
•Only collect and handle information as outlined in this policy.
•Notify you in the event of any notifiable data breach.
•Never sell your personal information without your explicit consent.
4. Consent
By using our Site or services, you agree to the collection and handling of your personal data as described in this policy.
You may withdraw your consent at any time by contacting:
Attention: The Director (Privacy Officer)
Email: [email protected]
Withdrawal of consent does not affect any processing already carried out before withdrawal.
5. Information We Collect
We collect personal data to enable us to provide our services effectively. We only collect information that is reasonably necessary for our business functions.
a) Information Collected Automatically (via website)
•IP address
•Location data
•Browser and device details
•Website pages accessed and content viewed
•Clickstream data
b) Information You Provide (via services or forms)
•First and last name
•Date of birth
•Gender
•Contact details (email, phone, address)
•Payment details including your current address
•Legal or investigation-related information provided to us as part of your enquiry or service request
c) Information Provided by Third Parties
We may also receive personal information about you from:
•Legal professionals or clients engaging our services
•Public records and open-source databases
•Government agencies and authorities (where legally permitted)
•Licensed investigators or subcontractors
•Third-party service providers who support our operations
6. How We Use Your Information
We use your information for the following purposes:
•Providing skip tracing, investigations, asset searches, and related services
•Managing client accounts and service records
•Processing payments and invoicing
•Responding to enquiries or complaints
•Maintaining legal and financial compliance
•Conducting business analytics and service improvement
•Marketing and communicating our services (where consented or reasonably expected)
•Protecting our legal rights and obligations
We will not use your information for any unrelated purpose without your consent.
7. Disclosure of Personal Information
We may disclose personal information to:
•Legal professionals or clients who engage our services
•Internal staff, investigators, contractors, or subcontractors (bound by confidentiality obligations)
•Government bodies or law enforcement agencies when legally required
•Courts or tribunals as part of legal proceedings
•Professional advisers and cloud-based service providers who support our operations
We do not sell, rent or trade your personal information under any circumstances.
8. Overseas Disclosure
While we primarily store information within Australia, we may disclose or store personal information overseas in the following limited situations:
•Where services or storage infrastructure are provided from overseas jurisdictions
•Where investigation services involve international parties
•Where clients are located overseas and instruct services
The countries where your information may be disclosed include, but are not limited to: New Zealand, United States, and United Kingdom.
We take reasonable steps to ensure overseas recipients comply with privacy obligations equivalent to Australian standards.
9. International Compliance
We primarily comply with the Australian Privacy Act 1988 (Cth). Where applicable, we also seek to align with international privacy laws including:
•General Data Protection Regulation (GDPR) for clients located in the EU or UK
•California Consumer Privacy Act (CCPA) for clients located in the United States
10. Cookies and Website Analytics
Our Site uses cookies and similar technologies to collect limited website usage data.
Types of cookies we use:
•Functional cookies: remember user selections
•Analytical cookies: collect usage data to improve functionality
•Targeting cookies: personalise content or advertisements
•Third-party cookies: managed by authorised service providers
You may disable cookies via your browser settings; however, some website functionality may be impacted.
11. How Long We Retain Your Information
We retain personal information for a minimum period of 7 years after completion of services, or longer if legally required. When information is no longer required, it is securely destroyed or permanently de-identified.
12. Security of Your Information
We apply strict security measures to protect personal data, including:
•Encryption of data in transit and at rest
•Access controls and authentication processes
•Confidentiality agreements for staff and contractors
•Secure infrastructure and cloud environments
•Regular security audits and risk assessments
•Incident response protocols
No system is fully immune to breaches. We cannot guarantee absolute security but maintain best-practice protections consistent with our legal obligations.
13. User Responsibilities
While we take all reasonable measures to protect your information, you also play a role in safeguarding your personal information by:
•Protecting your own login credentials
•Avoiding disclosure of personal information to unauthorised third parties
•Exercising caution when sharing sensitive information
We are not responsible for information disclosed voluntarily to unauthorised parties.
14. Access, Correction & Deletion of Your Information
You have the right to:
•Access personal information we hold about you
•Correct inaccurate or incomplete information
•Request deletion of personal information (where permissible)
•Withdraw consent for processing (where consent applies)
Requests can be made by contacting:
Attention: The Director (Privacy Officer)
Email: [email protected]
Phone: 1300 983 324
We will respond to access and correction requests within 30 days, subject to legal exceptions.
15. Data Breach Notification
In the event of a data breach likely to cause serious harm, we will:
•Investigate and assess the breach
•Notify affected individuals where required
•Notify the OAIC in accordance with the Notifiable Data Breaches (NDB) scheme
•Provide guidance to mitigate risks for affected individuals
16. Complaints
If you are dissatisfied with our handling of your personal information, you may:
•First, contact our Privacy Officer directly (see above)
•If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
Phone: 1300 363 992
17. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect legal or business changes.
The latest version will always be published on our website. Significant changes may also be notified by email.
18. Contact Information
For any privacy-related questions, requests, or complaints, please contact:
Skip Tracing Australia Pty Ltd
📧 [email protected]
📞 1300 983 324
🌐 www.skiptracingaustralia.com
📍 PO BOX 3022, Loganholme QLD 4129
Skip Tracing Australia is a proud member of Australia’s leading professional and regulatory associations:
IMPORTANT INFO
SERVICES
ACCREDITATIONS
Australian Institute of Professional Investigators
Australian Mercantile Agents Association
Australian Investigators Association
Member of Australian Mercantile Agents
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