Terms and Conditions

At SkipTracing Australia, we are committed to delivering exceptional services. From skip tracing to background checks, locating beneficiaries, and process serving, we pride ourselves on providing accurate and timely results with unparalleled professionalism and expertise. Our clientele includes both domestic and international clients, as we offer skip tracing services worldwide.

Additionally, we offer a range of legal support services within Australia, including skip tracing, field calls, process serving, vehicle repossessions, and other investigative services aimed at asset recovery and credit collection.

Our team comprises Licensed Private Investigators, Field Agents, and Mercantile Agents. With years of collective experience in skip tracing, private investigations, field & discovery calls, debt collection, and asset repossessions, we have established strong relationships with numerous licensed and experienced agents throughout Australia and internationally.

1. Application of Terms

These terms apply to any person or entity (‘you/your’) accessing (‘our/the website’).

This website is owned and operated by Skip Tracing Australia Pty Ltd (‘we/our/us’).

You agree to be bound by these terms by accessing and using our website.

We reserve the right to amend these terms and conditions. If amended, we will post the updates on our website.  It is your responsibility to check for updates that may affect you regularly. We do not individually notify you of these revisions.

It doesn't mean we're giving up that right if we don't enforce a part of these Terms. If a court finds any part of these Terms invalid or unenforceable, the rest of the Terms will still apply.

These Terms constitute the entire agreement between us and you regarding the service. Any previous agreements are superseded by these terms and conditions.

These terms and conditions are to be read and used with our Privacy Policy.

2. Products or Services

Skip Tracing Australia offers a range of services such as but not limited to:

  • Skip Tracing

Our skip-tracing services involve utilising advanced techniques and databases to locate individuals or entities for various lawful purposes. We employ thorough research methods to provide accurate and timely results, assisting clients in locating individuals, debtors, or other targets of interest.

  • Background Checks

Our background check services provide comprehensive reports on individuals or entities, including criminal history, employment verification, financial records, etc. We utilise trusted sources to deliver reliable and thorough background information to aid in decision-making processes for our clients.

  • Locate a Beneficiary

Our beneficiary location services assist in identifying and locating rightful heirs or beneficiaries for estate matters, probate cases, or other legal purposes. We employ strategic methods to track down individuals and facilitate the resolution of inheritance issues efficiently and ethically.

  • Locate a Person

Our person location services are designed to track down individuals for various reasons, including debt collection, legal matters, or personal inquiries. We employ advanced techniques and databases to locate individuals while adhering to legal and ethical standards.

  • Online Investigations

Our online investigation services involve thorough research and analysis of digital footprints, social media profiles, and other online sources to gather relevant information about individuals or entities. We provide insights and intelligence to support our clients' objectives and decision-making processes.

  • Phone Number Search

Our phone number search services aim to identify and provide information about individuals or entities associated with specific phone numbers. We utilise databases and investigative techniques to uncover details such as ownership, location, and other relevant information.

  • Process Serving

Our process of serving services involves delivering legal documents, such as subpoenas, summonses, or court orders, to individuals or entities involved in legal proceedings. We ensure timely and proper service of process in compliance with legal requirements, facilitating the legal process for our clients with professionalism and accuracy.

  • Turnaround times and results.

Please allow between 7 and 10 business days for completion or 2 weeks. If your subject cannot be located within this timeframe, we will provide you with an update and seek your instruction on how you wish to proceed. If there are viable leads, an option is to proceed with an Advanced Skip Trace, which can be extended to 28 days. If we are still unable to locate your subject after this period, we will provide appropriate recommendations, such as surveillance if necessary, and seek your instructions on how to proceed.

An Urgent Skip Trace is initiated immediately upon receipt of the information. We aim to locate your subject or provide you with an update within 24 hours of commencement. The Urgent Skip Trace is completed within 3 consecutive days, including weekends. If your subject cannot be located within this timeframe, we will consult with you on how to proceed by the end of the third consecutive day.

3. Client Interference

We value your eagerness to assist with our investigation. However, we kindly request that you refrain from conducting independent research or gathering information beyond our purview. Such actions can potentially hinder our progress and result in unsatisfactory outcomes.

Should we detect any client interference during our investigation, we reserve the right to apply the full Locate fee and return your file to you. This encompasses activities such as making phone calls to your subject or their associates and visiting addresses that may have been provided to you in updates.

4. Exclusivity

All agreements when you engage our services are deemed exclusive.  Both parties agree that no other entity or individual shall be engaged for similar services during the term of the agreement.

5. Entire Agreement

This agreement is the entire agreement and understanding between the parties on everything connected with the subject matter of this agreement and supersedes any prior understanding, arrangement, representation, or agreements between the parties as to the subject matter contained in this agreement.

6. Acceptable Use

Users are required to refrain from attempting to disrupt the operation of Skip Tracing Australia through viruses, malware, denial of service attacks, or any other harmful methods. Any actions that may damage or impair the Service, including unauthorised access to accounts or computer systems, are strictly prohibited. The use of automated tools or malicious code to access the Service is expressly forbidden.

7. Non-Disparagement

You agree not to make any defamatory or disparaging statements or comments to any third party regarding the Service, its officers, directors, employees, personnel, agents, policies, services, or products except as required by law. This provision does not limit your ability to provide reviews or performance assessments of the Service.

8. Hyperlinks

The inclusion of any link (including hyperlinks, buttons, downloadable documentation, or referrals) within the Service is provided for your convenience. It is important to note that the presence of a link does not imply an endorsement, recommendation, or certification by us. Furthermore, the existence of a link should not be construed as suggesting any affiliation between the third-party website and us.

We expressly disclaim endorsement of the content on any third-party websites. We are not responsible for the content on linked third-party websites or advertisements. Additionally, we do not make representations regarding the accuracy or content of such linked websites.

It is our policy not to knowingly link to websites that may infringe on valid and existing trademarks, service marks, copyrights, or patents. Your use of third-party websites is undertaken at your own risk and is subject to the terms and conditions of use specified by those websites.

9. Collection and Use of Personal Information

  • When you contact us or purchase services on our website, we will ask you to provide us with personal information such as your name, address, and email address. We will handle all personal information we collect in accordance with our privacy policy, available at Privacy Policy and the applicable law.

We may otherwise collect personal information about you to provide our services and for other purposes as detailed in our privacy policy and as required or permitted under applicable law. This may include disclosing your information to third parties that help us deliver our services, such as information technology suppliers, communication suppliers, and our business partners.

We will handle all personal information we collect in accordance with our privacy policy and the applicable law. Our privacy policy explains: 

  • how we store and use, and how you may access and correct your personal information. 
  • how you can lodge a complaint regarding handling your personal information and
  • how we will handle any complaint.

Please contact us if you would like any further information about our privacy policies or practices.

By providing your personal information to us, you consent to the collection, use, storage, and disclosure of that information as described in the privacy policy and these terms.  

10. Intellectual Property

All content available on or through the Website is the intellectual property of Redki or its licensors, protected by copyright, trademark, patent, trade secret, and other applicable laws. You agree not to reproduce, modify, retransmit, distribute, sell, exploit, publish, broadcast, or circulate the content received through the Service to any third party.

Our website and its content, including our products and services, may represent or contain intellectual property we own, including trademarks, copyrights, and proprietary information.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of our intellectual property, in whole or in part, without our prior written consent.

11. Notices

A notice or other communication to a party must be in writing and delivered to that party or that party’s legal representative in one of the following ways:

a) Delivered personally; or

b) Sent by email to their email address will be treated as received when the receipt by the recipient’s email server has been received.

12. Suspension and Termination

Without prejudice to any other right or remedy available to us, if we consider that you have breached these terms and conditions or consider it appropriate, we reserve the right to immediately and without notice suspend or terminate your access to Support My Empire temporarily or indefinitely.

13. Disclaimer of Warranties; Limitation of Liability of General Services

We cannot guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using the Service will be accurate or reliable.

You acknowledge and agree that, on occasion, we may remove the Service for indefinite periods or cancel the Service at any time without notice to you.

You expressly understand and agree that your use of, or inability to use, the Service is at your sole risk. The Service, and all products and services delivered to you through the Service, are provided 'as is' and 'as available' unless expressly stated otherwise by us. We disclaim all representations, warranties, or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Skip Tracing Australia, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. Disclaimer of Warranties; Limitation of Skip Tracing Services

Skip Tracing Australia specialises in skip-tracing services to locate individuals or entities for various lawful purposes. While we employ advanced techniques and access multiple databases to gather relevant information, we cannot guarantee the data's accuracy, completeness, or timeliness.

Skip tracing involves searching through various public records, databases, and other sources to locate individuals or entities. However, it is important to note that the information obtained through skip tracing may not always be current or accurate due to factors such as outdated records, changes in contact information, or intentional efforts to conceal one's whereabouts.

Skip Tracing Australia is committed to conducting skip-tracing services in compliance with applicable laws and regulations. However, we do not engage in any illegal or unethical practices, including but not limited to harassment or invasion of privacy.

It is important to understand that skip-tracing results are provided for informational purposes only and should not be construed as legal advice or used for unlawful purposes. Clients are solely responsible for verifying the accuracy and legality of the information obtained through skip tracing and for using it in accordance with applicable laws and regulations.

Skip Tracing Australia disclaims any liability for any damages or losses arising from the use of skip tracing services, including but not limited to reliance on inaccurate or incomplete information, unauthorised use of the obtained data, or legal consequences resulting from such use.

Clients using skip-tracing services provided by Skip Tracing Australia acknowledge and agree to abide by these terms and conditions, and any applicable laws and regulations governing skip-tracing activities.

15. Governing Law

These terms and conditions are governed by the laws of Queensland, Australia.  You agree to submit to the non-exclusive jurisdiction of the courts within Queensland.

16. Dispute Resolution

If a dispute arises between the parties, neither party can commence any court or arbitration proceedings, except where that party seeks urgent interlocutory relief, unless it has first complied with this clause.

Disputes may arise but are not limited to, out of or in relation to your agreement to these terms and conditions or the relationship of the Parties, including, without limitation, any dispute as to the existence, validity, construction, interpretation, negotiation, performance, breach, termination, or enforceability of this Agreement.

(a) Complaint

The complainant must serve notice in writing on the respondent of the following:

  • the nature of the dispute.
  • the outcome the complainant desires, and
  • the action the complainant believes will settle the dispute.

(b) Endeavour to resolve the dispute.

Within 14 days of the receipt by the respondent of the notice, the parties must use their best endeavours to amicably resolve any dispute, controversy, or claim, whether based on contract, tort or otherwise by negotiation.

(c) Mediation

If, after those 14 days, there are any unresolved issues, the parties will refer their dispute to a mediator nominated by the Resolution Institute, and the parties will participate in good faith in mediation under the Resolution Institute Mediation Rules.

(d) Arbitration

If negotiations cannot be reached by way of mediation and one of the parties chooses to resolve the dispute through final and binding arbitration, the following applies:

The seat of arbitration shall be Queensland, Australia.  The law governing this Arbitration Agreement shall be the substantive law that applies in the seat of the arbitration. 

The dispute shall be resolved by arbitration in accordance with the ACICA Arbitration Rules.

The language of the arbitration shall be English.

The number of arbitrators shall be 1.

(e) Survival of this clause

This clause survives the termination of this agreement.

17. Indemnification

You agree to indemnify, defend and hold harmless Skip Tracing Australia and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from and against any and all liabilities, costs, expenses, damages and losses (including, without limitation, any direct, indirect, special, or consequential losses, loss of reputation and all interest, penalties and legal and other professional costs and expenses, including, without limitation, the cost of internal resources) suffered or incurred as a result of arising from or in connection with your participation in:

(i) Any breach or representation or warranties contained in this Agreement.

(ii) Any actual or alleged issues related to business advice provided through Skip Tracing Australia.

(iii) Any violation of any Applicable Laws related to the provision of advice, including additional expenses or fines.

(iv) Any claim made against you for actual or alleged infringement of a third party's Intellectual Property rights arising from the content or advice provided through Skip Tracing Australia.

(v) Any claim made against you by a third party for personal injury or damage to property arising from or in connection with the advice provided through Support.

(vi) Any claim made against you by a third party arising out of or in connection with the provision of business advice, to the extent that such claim arises out of a breach, negligent performance, or failure in performance.

18. Force Majeure

Neither party shall be liable to the other party for any loss caused by a Force Majeure Event due to any failure to observe the terms and conditions of this agreement where such failure is not within a party’s reasonable control. Such events caused beyond reasonable control including but not limited to:

(vii) Natural disasters such as fire, flood, drought, earthquake, or any other event are declared natural disasters.

(viii) terrorist attack, civil war, war, armed conflict, imposition of sanctions, or embargo, or;

(ix) riot, strikes, lockdowns, restrictions, prohibitions or any other actions by any government or semi-government authorities.

If a party is prevented from or delayed in performing any of its obligations under this Agreement due to a Force Majeure Event, the Affected Party shall, as soon as reasonably practicable after the start of the Force Majeure Event but no later than five (5) Business Days from its start, notify the other Party in writing of the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of its obligations under the Agreement.

The Affected Party shall use all reasonable endeavours to mitigate the effect of the Force Majeure Event.

19. Presumption of Acceptance

By using the services from Skip Tracing Australia, you acknowledge and agree that you have read, understood, and accept these terms and conditions in their entirety. Your act of agreeing to, purchasing from us, or contacting us serves as a presumption of acceptance of these terms and conditions, effective from the moment you initiate a purchase through our platform, website, or any other means of transaction.

Should you disagree with any part of these terms and conditions, you retain the right to reject them. However, any rejection must be communicated to us in writing within 7 days from the date of purchase. Your continued use of the purchased goods or services beyond the specified timeframe for rejection constitutes an ongoing acceptance of these terms and conditions.

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Click here to download a PDF copy of our current Terms and Conditions.