Thanks for submitting your Skip Trace request.

It's on it's way to us!

So, what happens now?

Acknowledgement of your request

The form you have submitted will be sent to us straight away, and we'll send you an email to acknowledge that we've seen it, usually within an hour or so during business hours.

(Yes, we are real humans checking emails and responding manually!)

Commencement of work on your matter

We will let you know when we will commence work on your matter, which will usually be the same or next business day depending on our current workload and the time you submit your request.

Updates on your matter

We will provide you with updates on your matter accordingly, as outlined in our Terms and Conditions. That's every 3 Business Days for a Standard Skip Trace, and every 24 hours for an Urgent Skip Trace.

Finalising your matter

  • If we have located your Subject, you will receive a finalised report from us outlining the details of our investigation and the address of your Subject.

  • If we have not been able to locate your Subject, we will contact you via phone to discuss the matter prior to closing. You will receive a finalised report outlining the details of our investigation

Invoice and Payment

You will receive your invoice via Email directly from Xero upon completion of your matter, and have 7 days to pay. Please let us know if you need additional time to pay.

Leave us a good review

If you were happy with our service, we would love it if you could leave us a Google Review or you can submit an anonymous testimonial for us to publish on our website. This helps other people find us and get the help they need on their legal matters.

Have any questions?

If you have any questions, need an urgent update or wish to provide any additional information while we're working on your matter, we're just an email or phone call away. Give us a call on 1300 983 324 or email and we'd be happy to chat.